Customer Care Policy

In the event you should require spare parts, please order through your ESSE dealer or by contacting ESSE here.

Should you have cause for dissatisfaction with your cooker, you should contact your ESSE dealer, who will, in most instances, be able to offer you immediate assistance. You will be required to give the following details.

• Your name, address and postcode.
• Your telephone/contact details.
• Clear and concise details of the fault.
• Model and serial number of the cooker (found behind the control panel).
• Purchase date (please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls).

Alternatively, complete a technical support form here.

We will then check that we have an accurately completed warranty card, if not then any work carried out may be charged.

We will assess the nature of the complaint and either send replacement parts for your dealer to fit, send an engineer to inspect & report, or send an engineer to repair. If the fault is not actually due to faulty workmanship but some other cause such as misuse or failure to install correctly, a charge will be made to cover the cost of the visit and any new parts required, even during the warranty period. Home visits are made between 08.30-1700 hrs Monday to Friday, and are arranged for either a morning or afternoon appointment.